Cuci11 takes every player's privacy seriously. This policy transparently explains how we collect, use, store, and protect your personal information.
Important: This Privacy Policy comprehensively describes cuci11's privacy practices. By using our platform, you agree to how we handle your personal data as described in this document. Please read it carefully.
Cuci11 ("we", "our platform") is an online gaming platform operator that operates in cuci11.vu. We understand that personal information is sensitive and valuable. This Privacy Policy was written not merely to satisfy legal requirements, but because we genuinely believe every player deserves to know exactly how their data is handled.
As a platform involving financial transactions and personal information, cuci11 bears a high responsibility to ensure your data is secure, never misused and only used for the purposes you have consented to. We do not sell, rent or trade players' personal information — this is our absolute commitment.
This policy applies to all users who register an account, visit the website, use the mobile app, or interact with any cuci11 service. It should be read alongside our Terms and Conditions, also available on this website.
Cuci11 adheres to internationally recognised data protection principles. Your data is only collected when necessary, stored securely, and not retained longer than required.
Cuci11 only collects information that is genuinely necessary to provide a secure, compliant, and high-quality service. The following are the categories of data we collect:
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | KYC verification and regulatory compliance |
| Contact Information | Email address, mobile number | Account communications and notifications |
| Financial Information | Bank name, account number, e-wallet | Processing deposits and withdrawals |
| Supporting Documents | MyKad copy, proof of residence | Identity verification and fraud prevention |
Why is activity data collected? Game data is used to detect signs of problem gambling, provide you with personal statistics, and ensure compliance with responsible gaming policies. This data not used to manipulate game outcomes.
Every piece of information we collect has a clear and legitimate purpose. cuci11 does not collect data merely for the sake of collecting data. Here is how we use the information you provide:
Marketing: You may opt out of marketing emails or notifications at any time through your cuci11 account settings. This will not affect important communications related to your account.
Cuci11 does not sell, rent, or trade with players' personal information to any third party for their marketing purposes. However, there are limited situations where sharing information is necessary and lawful:
Cuci11 works with third-party service providers that help us operate the platform — including payment processing providers, gaming software providers, KYC verification services, and customer support platforms. All these providers are bound by strict data protection agreements and are only permitted to use your data for the specified service purposes.
Cuci11 may be required to disclose certain information to relevant authorities when mandated by law, court order, or in the context of an official investigation. In such situations, we will only disclose the minimum necessary information.
In cases where there is a serious threat to the security of the platform or other players, cuci11 reserves the right to share necessary information with relevant parties to prevent or stop the threat.
We do not share your data with advertisers, third-party analytics companies or data brokers under any circumstances. This commitment is absolute, with no exceptions.
Protecting your data is not merely a technical responsibility — it is cuci11's moral obligation to every player who entrusts us with their personal information. We continuously invest in security infrastructure and procedures to ensure the highest level of protection.
Access to players' personal data within cuci11 is restricted to staff with a legitimate business need only. All access is logged and monitored. Staff who no longer require access to specific data will have their permissions revoked immediately.
Actions on Your Part: Your account security also depends on your own actions. Use a strong, unique password for your cuci11 account, enable two-factor authentication (2FA) and never share your login credentials with anyone.
Cuci11 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored in your web browser when you visit our platform.
| Cookie Type | Purpose | Status |
|---|---|---|
| Essential Cookies | Login sessions, account security, core platform functionality | |
| Functional Cookies | Language preferences, display settings, game history | |
| Analytics Cookies | Platform usage statistics for internal improvement |
You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect your ability to log in and use the cuci11 platform fully. Analytics and functional cookies can be disabled without affecting core functionality.
As a cuci11 player, you have clear rights regarding your personal data. We respect these rights and provide straightforward mechanisms for you to exercise them.
You have the right to obtain a copy of the personal data cuci11 holds about you. Requests will be processed within 30 business days.
If any of your personal data is inaccurate or outdated, you have the right to request a correction. Contact our support team and we will update your records.
You may request the deletion of your personal data. However, certain data may need to be retained for a specified period for legal or compliance obligations.
You may object to the processing of your data for direct marketing purposes at any time via your account settings or by contacting our team.
You have the right to receive the personal data you provided to us in a machine-readable format, and to transfer it to another provider if desired.
Cuci11 does not retain your personal data longer than necessary for the purposes stated in this policy. Retention periods depend on the type of data and applicable legal requirements:
When the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. Data held in physical format will be destroyed using secure disposal procedures.
In the course of operations, cuci11 may store or process data on servers located outside Malaysia. When this occurs, we ensure that such data transfers are protected by appropriate data transfer agreements, and that a level of data protection equal to or higher than that required under Malaysian law is maintained.
All third-party service providers that may receive data from Malaysian players are required to comply with strict data protection requirements as stipulated in our contractual agreements with them. cuci11 is responsible for monitoring this compliance on a regular basis.
Cuci11 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever changes are made, the "Updated" date at the top of this page will be revised.
For significant changes that affect your privacy rights, cuci11 will notify you via an in-platform notification or email to your registered address before the changes take effect. This gives you the opportunity to review the changes and decide on your continued use of our platform.
We recommend reviewing this Privacy Policy page periodically. Continued use of the cuci11 platform after any changes take effect will be considered as your acceptance of the updated policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the cuci11 Privacy Officer. We are committed to responding to all privacy enquiries within 5 business days.
Six ways we ensure your personal data remains safe and respected at all times
Every piece of information you submit to the cuci11 platform is protected with 256-bit SSL encryption — on par with the standards used by leading financial institutions worldwide.
Your personal data has never been and will never be sold, rented, or shared with third-party advertisers or data brokers. This is an absolute commitment with no exceptions.
Through your cuci11 account settings, you can manage communication preferences, view stored data and request deletion — all in one easily accessible place.
The cuci11 platform undergoes regular security testing and third-party audits to identify and patch any vulnerabilities before they can be exploited.
Cuci11 only collects data that is genuinely necessary to provide our services. We do not collect excessive data and do not retain it longer than required.
In the event of any security breach that may affect your data, cuci11 will notify you and the relevant authorities within the timeframe required by law.
Play with peace of mind at cuci11 — your personal data is protected to the highest security standards, and we will never sell or misuse your information.