Cuci11 Terms and Conditions – Platform Usage Guidelines

1 Introduction

Welcome to cuci11. This platform is operated by a registered company and runs under a valid licence. These Terms and Conditions govern the entire relationship between cuci11 and every user who registers or uses our platform, including all services, games, promotions, and features available on the platform.

Cuci11 is an online gaming platform offering a wide variety of games including video slots, Live Casino, bingo, instant games, and many other categories. All games available in the cuci11 Game Lobby are provided by recognised software providers and have undergone a rigorous review process to ensure fairness and reliability.

These Terms and Conditions should be read together with cuci11's Privacy Policy and Responsible Gaming policy, both of which are also available on this website. All three documents together form the complete agreement between you and cuci11.

2 Member Eligibility

To register and use the cuci11 platform, you must meet all of the following eligibility requirements at all times:

• You must be 18 years and above on the registration date.
• You must register and use your account personally, not on behalf of another person.
• You are not permitted to hold more than one (1) active account at cuci11.
• You are not currently on an active self-exclusion list on any gaming platform.
• You are playing with your own legitimately obtained funds, not loans or funds belonging to others.
• You are responsible for ensuring that online gaming activity does not conflict with the laws applicable in your area of residence.

3 Account Registration

3.1 Registration Information

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, active email address, and a valid Malaysian mobile number. cuci11 reserves the right to request document verification to confirm the accuracy of the information provided at any time.

3.2 KYC Verification

The Know Your Customer (KYC) process is mandatory for all cuci11 accounts. You will need to upload a valid government-issued ID (MyKad or passport) and proof of address. Accounts that have not completed KYC are subject to lower transaction limits and are ineligible for certain promotions.

3.3 Account Security

You are solely responsible for keeping your username and account password confidential. cuci11 will not be liable for any losses arising from your failure to maintain account security. If you suspect your account has been accessed without authorisation, contact cuci11 support immediately.

4 Deposits & Payments

Cuci11 accepts deposits via a range of local Malaysian payment methods including FPX bank transfer, DuitNow, Touch 'n Go eWallet, and other e-wallet payment methods listed on the platform. All deposits are processed instantly and credited to your account balance in a short time.

4.1 Deposit Limits

Minimum and maximum deposit limits vary depending on your chosen payment method and account KYC level. The latest deposit limit information is displayed during the deposit process on the cuci11 platform.

4.2 Fund Integrity

All funds deposited into cuci11 must come from a legitimate source and must be in the name of the account holder. We do not accept third-party payments. cuci11 reserves the right to hold or return any deposit suspected of coming from a dubious source without prior notice.

• Funds must belong to the registered player — no third-party payments are permitted.
• Cuci11 is not responsible for any charges or fees imposed by your bank or payment provider.
• Deposits made in error or by mistake cannot be reversed once processed.

5 Withdrawal

Withdrawal of wins may be requested at any time, provided your account has completed KYC verification and all relevant conditions have been met. cuci11 processes withdrawals via the same payment methods used for deposits — local bank transfer, DuitNow, and supported e-wallets.

5.1 Processing Time

E-wallet and DuitNow withdrawals are typically completed within 15 to 30 minutes. Bank transfers may take up to 1 to 3 hours on business days. Withdrawals requested on public holidays or outside banking hours will be processed on the next business day.

5.2 Withdrawal Conditions

• Accounts must complete full KYC verification before the first withdrawal can be processed.
• The minimum withdrawal is RM 30 per transaction.
• The account holder's name on the bank account or e-wallet must match the name on the cuci11 account.
• Wins from bonuses are subject to wagering requirements before they can be withdrawn.

6 Bonuses & Promotions

Cuci11 offers a variety of bonuses and promotions from time to time for both new and existing players. Each bonus has specific terms and conditions clearly stated on the relevant promotions page. You must read and understand those conditions before claiming any bonus.

6.1 Wagering Requirements

All bonuses awarded by cuci11 are subject to specific wagering requirements before wins derived from those bonuses can be withdrawn. The wagering multiplier and eligible games are explicitly stated in the terms of each promotion.

6.2 Bonus Abuse Prohibition

• Registering multiple accounts solely to claim bonuses more than once is strictly prohibited.
• Using automated software (bots) to fulfill wagering requirements is a serious violation of our terms.
• Low-risk betting strategies clearly intended to fulfil wagering requirements without genuine risk may result in the cancellation of the bonus and any associated wins.

7 Game Rules

All games in the cuci11 Game Lobby use a Random Number Generator (RNG) that has been certified by an independent third-party audit body. This ensures that every game outcome is entirely random and cannot be manipulated by any party.

Each game has its own rules, which can be found via the "Info" or "Guide" button within the game interface. Players are responsible for understanding how a game works before playing with real money. Misunderstanding how a game works is not grounds for any refund claim.

7.1 Game Invalidity

In the rare event of a technical disruption, software error, or invalid game outcome caused by a technical issue, cuci11 reserves the right to void the affected round or bet and refund the original wager amount to the player.

8 User Conduct

All cuci11 users are required to conduct themselves with courtesy and respect toward other players and our staff. The following behaviour is strictly prohibited and may result in account suspension or closure:

• Using offensive language, threats, or harassment in game chat or toward support staff.
• Attempting to hack, exploit, or abuse the platform's systems or technical vulnerabilities.
• Colluding with other players to cheat in games involving more than one player.
• Spreading false or misleading information about cuci11 to other players.
• Attempting to verify a withdrawal using another person's bank account or documents.

9 Account Closure

9.1 Closure by Player

You may close your cuci11 account at any time by contacting our support team via live chat or email. Before closure, ensure all eligible balances have been withdrawn. Any remaining balance in the account will be processed in accordance with our standard procedures.

9.2 Closure by cuci11

Cuci11 reserves the right to suspend or close any account with or without prior notice for reasons including but not limited to: violation of these terms, suspected fraudulent activity, KYC failure, or instructions from the relevant authorities.

In cases of closure due to a terms violation, cuci11 reserves the right to hold any funds in the account until the investigation is complete. If a violation is proven, those funds may be forfeited.

10 Limitation of Liability

Cuci11 is not liable for any indirect losses, financial losses, loss of opportunity, or other damages arising from the use of our platform, including but not limited to:

• Losses arising from internet service disruptions or technical interruptions beyond our control.
• Unfavourable game outcomes that are the result of a valid RNG.
• Losses caused by a player's failure to maintain their own account security.
• Processing delays caused by third parties such as banks or payment providers.

Cuci11's maximum liability to any player under any circumstances shall not exceed the total amount deposited by that player in the 30 days prior to the claim being made.

11 Changes to Terms

Cuci11 reserves the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon publication on this website. Players will be notified of significant changes via in-platform notifications or their registered email.

Continued use of the cuci11 platform after changes are published will be considered your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and close your account.

12 Contact Us

If you have any questions about these Terms and Conditions or require further clarification on any section stated here, the cuci11 team is ready to assist you.